Privacy Policy & Platform Terms

1. Overview

Viros, LLC (“Viros,” “Company,” “we,” “us,” or “our”) provides a sales performance journaling and analytics platform designed for sales representatives, managers, and organizations.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use our website, software, dashboards, call analysis tools, AI-powered insights, and related services (collectively, the “Services”). By using Viros, you agree to this Privacy Policy and our Terms of Use.

2. Information We Collect

A. Information You Provide Directly

We may collect:

• Full name
• Email address
• Phone number
• Employer or organization name
• Job title
• Account login credentials
• Payment information
• Sales call recordings or transcripts
• Journal entries
• Performance notes
• CRM or pipeline data
• Uploaded documents

B. Automatically Collected Information

When you use our Services, we may collect:

• IP address
• Device type
• Operating system
• Browser type
• Usage behavior (pages viewed, time spent, clicks)
• Log files and diagnostic data

C. Organizational Data

If you use Viros through an employer or team subscription:

• Your manager may have access to your activity data
• Performance analytics may be visible to authorized administrators
• Data may be linked to team performance dashboards

D. AI & Analysis Data

If you use AI-powered call analysis or coaching features:

• Call transcripts
• Speech-to-text conversions
• Performance scoring
• Behavioral analytics
• Objection tracking
• Talk ratio data
• Confidence markers

3. How We Use Your Information

We use collected data to:

• Provide and improve the Services
• Generate sales performance analytics
• Deliver AI-generated feedback and scoring
• Enable manager dashboards
• Facilitate internal team performance reviews
• Process payments
• Provide customer support
• Prevent fraud or misuse
• Improve platform functionality

We do not sell personal data to third parties.

4. Data Visibility & Manager Access

If you are part of a team account:

• Your manager or organization administrator may access your journal entries, analytics, call reviews, and performance data.
• Viros is not responsible for how employers use internal performance data.
• Team administrators control internal data visibility within their organization.

5. Disclosure of Information

We may share information:

A. With Service Providers

Such as:

• Cloud hosting providers
• Payment processors
• Analytics vendors
• AI processing partners
• Security monitoring services

These vendors are contractually obligated to protect your information.

B. Legal Compliance

We may disclose data:

• If required by law
• To comply with subpoenas or court orders
• To enforce our Terms
• To protect Viros, users, or the public

C. Business Transfers

If Viros is involved in a merger, acquisition, or asset sale, data may transfer as part of that transaction.

6. Data Retention

We retain personal and performance data:

• For as long as your account remains active
• As necessary to provide Services
• As required by law
• As necessary for dispute resolution

Organizations may request data deletion for terminated employees subject to contractual agreements.

7. Security

We implement industry-standard safeguards including:

• Encryption in transit
• Role-based access controls
• Secure cloud infrastructure
• Limited internal data access
• Authentication protocols

However, no system is 100% secure. You use the Services at your own risk.

8. User Responsibilities

By using Viros, you agree:

• You will not upload illegal, abusive, or fraudulent content
• You will not misuse analytics for harassment or discrimination
• You are responsible for complying with local call recording laws
• You will obtain proper consent before uploading recorded calls
• You will not reverse engineer the platform

9. AI Disclaimer

Viros may use artificial intelligence to:

• Analyze sales conversations
• Generate coaching feedback
• Identify behavioral patterns
• Score performance metrics

AI outputs are:

• Informational only
• Not guaranteed to be accurate
• Not a substitute for professional judgment
• Subject to interpretation

Viros does not guarantee improved sales performance.

10. No Earnings or Performance Guarantee

Viros is a journaling and analytics tool.

We do not guarantee:

• Increased revenue
• Higher close rates
• Improved conversion metrics
• Employment advancement
• Commission increases

Results depend on individual effort, skill, market conditions, and other external variables.

11. Payment & Subscription Terms

• Subscriptions may be monthly or annual
• Payments are due in advance
• Failure to pay may result in suspension
• Fees are non-refundable unless otherwise stated
• Organizations are responsible for managing seat allocations

12. Termination

We reserve the right to suspend or terminate accounts if:

• Terms are violated
• Fraudulent activity is detected
• Abuse of the platform occurs
• Payment obligations are unmet

Users may terminate their accounts at any time.

13. Children’s Privacy

Viros is not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

14. Changes to This Policy

We may update this Privacy Policy periodically.

Material updates will be posted on our website with a revised effective date.

Continued use of the Services constitutes acceptance of the updated policy.

15. Contact Information

For questions, concerns, or legal inquiries:

Viros, LLC

Email: salesmindaillc@gmail.com

Website: https://www.viros.ai

16. Acceptance of Terms

By accessing or using Viros, you acknowledge that:

• You have read this Privacy Policy
• You understand how your data is used
• You consent to data processing as described